Jira Service Management

{"xsrfToken":"20421ae2eb402334bc7df4c09cb4bc5d27c7be63_lout","branding":{"id":"5","key":"con","name":"Content Integrator for Jira","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/7","theme":{"headerBGColor":"#1d163a","headerLinkColor":"#ffffff","headerLinkHoverColor":"#32285e","headerLinkHoverBGColor":"#32285e","headerBadgeColor":"#32285e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/55331b74-f4bf-4947-8624-b930774b13c2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNDZiNGRkMy05MzUwLTQ3NTUtYjI2Zi1jMzgzMGUwMGQ1ZTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU1MzMxYjc0LWY0YmYtNDk0Ny04NjI0LWI5MzA3NzRiMTNjMiI6WyJyZWFkIl19LCJleHAiOjE3NDUwOTY5NzYsIm5iZiI6MTc0NTA5NjM3Nn0.eBddn3DNPMm4s4BB84p4fZsJQMVLfnpVC3grOrAjFxM&client=246b4dd3-9350-4755-b26f-c3830e00d5e9&mode=fit","logoId":"55331b74-f4bf-4947-8624-b930774b13c2","isLogoAvailable":true,"helpCenterTitle":"Welcome to theCode4 Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"NEWS","userInitialAnnouncementMessageWiki":"The <a href=\"https://marketplace.atlassian.com/apps/1233504/data-processor-for-jira-link-power-bi-looker-tableau-pro?hosting=cloud&tab=overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">PRO</a> version of the BI Exporter for Jira has just been released on the Marketplace. Check it out today!","translations":{"en-US":{"helpCenterTitle":"Welcome to theCode4 Help Center","sharedPortalName":"Help Center","announcementHeader":"NEWS","announcementMessage":"The [PRO|https://marketplace.atlassian.com/apps/1233504/data-processor-for-jira-link-power-bi-looker-tableau-pro?hosting=cloud&tab=overview] version of the BI Exporter for Jira has just been released on the Marketplace. Check it out today!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#276ee1","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2a32232a-3c9f-4982-a8fb-acb49012aad8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNDZiNGRkMy05MzUwLTQ3NTUtYjI2Zi1jMzgzMGUwMGQ1ZTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhMzIyMzJhLTNjOWYtNDk4Mi1hOGZiLWFjYjQ5MDEyYWFkOCI6WyJyZWFkIl19LCJleHAiOjE3NDUwOTY5NzYsIm5iZiI6MTc0NTA5NjM3Nn0.mylXpEo1KF8716hSNehHpp07wm_FU4ZyT_CkSG42a10&client=246b4dd3-9350-4755-b26f-c3830e00d5e9&height=300&mode=fit","bannerMediaApiFileId":"2a32232a-3c9f-4982-a8fb-acb49012aad8","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"con","projectId":10008,"serviceDeskId":5,"name":"Content Integrator for Jira","description":"Welcome! You can raise a request for Content Integrator for Jira using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"10023","name":"Customer Assistance","descriptionHtml":"Kindly share your email for our response, briefly summarize your inquiry, provide a detailed description, and attach any relevant files if necessary. You can also book a <a href=\"https://calendly.com/support-qyi/30min\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">demo</a>. Thank you!","callToAction":"Customer Assistance","introHtml":"Require assistance with installation, setup, or troubleshooting? Choose this option to seek support.","icon":10309,"iconUrl":"https://thecode4.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10309","groups":[16],"key":""},{"id":"10045","name":"Legal or Security Inquiries","descriptionHtml":"Kindly share your email for our response, briefly summarize your inquiry, provide a detailed description, and attach any relevant files if necessary. You can also book a <a href=\"https://calendly.com/support-qyi/30min\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">demo</a>. Thank you!","callToAction":"Legal or Security Inquiries","introHtml":"For legal questions or security concerns, select this option.","icon":10323,"iconUrl":"https://thecode4.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10323","groups":[16],"key":""},{"id":"10024","name":"Licensing and billing","descriptionHtml":"Kindly share your email for our response, briefly summarize your inquiry, provide a detailed description, and attach any relevant files if necessary. You can also book a <a href=\"https://calendly.com/support-qyi/30min\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">demo</a>. Thank you!","callToAction":"Licensing and billing","introHtml":"For assistance with license management and billing inquiries, select this topic.","icon":10314,"iconUrl":"https://thecode4.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[16],"key":""},{"id":"10026","name":"New Feature or Improvement","descriptionHtml":"Kindly share your email for our response, briefly summarize your inquiry, provide a detailed description, and attach any relevant files if necessary. You can also book a <a href=\"https://calendly.com/support-qyi/30min\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">demo</a>. Thank you!","callToAction":"New Feature or Improvement","introHtml":"Help us improve! Submit your suggestion for a new feature or improvement.","icon":10313,"iconUrl":"https://thecode4.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[16],"key":""},{"id":"10046","name":"Other Questions","descriptionHtml":"Kindly share your email for our response, briefly summarize your inquiry, provide a detailed description, and attach any relevant files if necessary. You can also book a <a href=\"https://calendly.com/support-qyi/30min\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">demo</a>. Thank you!","callToAction":"Other Questions","introHtml":"If your question doesn't fit into the categories mentioned, don't hesitate to contact us at your convenience.","icon":10300,"iconUrl":"https://thecode4.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10300","groups":[16],"key":""},{"id":"10025","name":"Report a Bug","descriptionHtml":"Kindly share your email for our response, briefly summarize your inquiry, provide a detailed description, and attach any relevant files if necessary. You can also book a <a href=\"https://calendly.com/support-qyi/30min\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">demo</a>. Thank you!","callToAction":"Report a Bug","introHtml":"To report a bug or technical issue, please choose this option.","icon":10303,"iconUrl":"https://thecode4.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[16],"key":""}],"reqGroups":[{"id":16,"name":"General"}],"orderMapping":{"16":[10023,10024,10025,10026,10045,10046]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CON","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNDZiNGRkMy05MzUwLTQ3NTUtYjI2Zi1jMzgzMGUwMGQ1ZTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUwOTc1NzYsIm5iZiI6MTc0NTA5NjM3Nn0.mEHvSDn8MKOfKyZL3RnBZtkXMn3rbSaezZhiA-t8TCc","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"246b4dd3-9350-4755-b26f-c3830e00d5e9","tokenDurationInMins":20}},"reqCreate":{"id":10024,"projectId":10008,"form":{"name":"Licensing and billing","descriptionHtml":"Kindly share your email for our response, briefly summarize your inquiry, provide a detailed description, and attach any relevant files if necessary. You can also book a <a href=\"https://calendly.com/support-qyi/30min\" class=\"external-link\" rel=\"nofollow noreferrer\">demo</a>. Thank you!","callToAction":"Licensing and billing","intro":"For assistance with license management and billing inquiries, select this topic.","instructions":"Kindly share your email for our response, briefly summarize your inquiry, provide a detailed description, and attach any relevant files if necessary. You can also book a <a href=\"https://calendly.com/support-qyi/30min\" class=\"external-link\" rel=\"nofollow noreferrer\">demo</a>. Thank you!","icon":10314,"iconUrl":"https://thecode4.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:servicedesk-approvers-list","fieldId":"customfield_10083","fieldConfigId":"10196","label":"Approvers","description":"This custom field was created by Jira Service Desk.","descriptionHtml":"This custom field was created by Jira Service Desk.","required":false,"displayed":false,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://thecode4.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10083&showAvatar=true&query="},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Upgrade Jira","descriptionHtml":"e.g. Upgrade Jira","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please tell us why and when you need this, e.g. security patches. You can link to existing information such as change plans too (e.g. a story or epic or Confluence page).","descriptionHtml":"Please tell us why and when you need this, e.g. security patches. You can link to existing information such as change plans too (e.g. a story or epic or Confluence page).","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10042","fieldConfigId":"10145","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Critical","selected":false,"children":[]},{"value":"10021","label":"High","selected":false,"children":[]},{"value":"10022","label":"Medium","selected":false,"children":[]},{"value":"10023","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10073","fieldConfigId":"10186","label":"Change risk","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10189","label":"Critical","selected":false,"children":[]},{"value":"10190","label":"High","selected":false,"children":[]},{"value":"10191","label":"Medium","selected":false,"children":[]},{"value":"10192","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10069","fieldConfigId":"10182","label":"Pending reason","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10124","label":"More info required","selected":false,"children":[]},{"value":"10125","label":"Awaiting approval","selected":false,"children":[]},{"value":"10126","label":"Waiting on vendor","selected":false,"children":[]},{"value":"10127","label":"Pending on change request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10067","fieldConfigId":"10180","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10116","label":"Critical","selected":false,"children":[]},{"value":"10117","label":"High","selected":false,"children":[]},{"value":"10118","label":"Medium","selected":false,"children":[]},{"value":"10119","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10068","fieldConfigId":"10181","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10120","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10121","label":"Significant / Large","selected":false,"children":[]},{"value":"10122","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10123","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/10024","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/10024","calendarParams":{"firstDay":0,"date":"2025-04-19T22:59:36+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNDZiNGRkMy05MzUwLTQ3NTUtYjI2Zi1jMzgzMGUwMGQ1ZTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUwOTc1NzYsIm5iZiI6MTc0NTA5NjM3Nn0.mEHvSDn8MKOfKyZL3RnBZtkXMn3rbSaezZhiA-t8TCc","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"246b4dd3-9350-4755-b26f-c3830e00d5e9","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=5&location=header&xdm_e=https%3A%2F%2Fthecode4.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIzYTI5MTQ4M2Q0YTVjZjZiYzkwZDU1N2NhNDUyZDE3ZjA1NjRiM2IxYjBmYzk3MWFmODM4Nzc1ZGFiMGU2MGU4IiwiaXNzIjoiZGZiYWRjNGEtZWE3My0zNGM2LWI3YWYtNDI0NzY0NGY3YWEwIiwiY29udGV4dCI6e30sImV4cCI6MTc0NTA5NzI3NiwiaWF0IjoxNzQ1MDk2Mzc2fQ._XJCHXK5rkm2JOSve8aZjp4xNOLP0SSPbu-txfIABbE\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImRmYmFkYzRhLWVhNzMtMzRjNi1iN2FmLTQyNDc2NDRmN2FhMCIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvdGhlY29kZTQuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvdGhlY29kZTQuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQ09OIiwiaWQiOiIxMDAwOCJ9fX0sImV4cCI6MTc0NTA5NzI3NiwiaWF0IjoxNzQ1MDk2Mzc2fQ.85aphjubTQzlrI9Y2a-uxZOGTKZ9nSM5iq-X6YbM1K8\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://thecode4.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://thecode4.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"CON\\\",\\\"id\\\":\\\"10008\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"CON\\\",\\\"project.id\\\":\\\"10008\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\",\\\"servicedesk.requestTypeId\\\":\\\"10024\\\"}\",\n \"timeZone\":\"Europe/Warsaw\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://thecode4.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}