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Frequently Asked Questions (FAQ)

Q1: What types of content can I embed using the Content Integrator for Jira?

A1: You can embed various types of content such as Google Sheets, Google Docs, Google Calendar, Figma, Draw.io diagrams, and many more. The plugin supports a wide range of third-party tools to enhance your Jira issues. You can find the full list of supported content on the Getting Startedpage.

Q2: How do I embed content into a Jira issue?

A2: Navigate to the Jira issue where you want to embed content, click on the Content Integrator icon below the issue title, select the desired app from the list, enter the tab name, paste the app link, and click Save. For a step-by-step guide, please refer to the User Guide.

Q3: Can I embed multiple types of content in a single Jira issue?

A3: Yes, you can embed multiple types of content by adding as many tabs as you need. Simply click the 'Plus' button on the side navigation bar and follow the instructions to embed additional content.

Q4: Is there a limit to the number of embedded tabs I can create?

A4: No, there are no limits to the number of embedded tabs you can create. You can add as many as needed to organize your content effectively.

Q5: How secure is the Content Integrator for Jira?

A5: The plugin is designed with security in mind. It does not retrieve or handle any data from your Jira instance or integrated tools. Additionally, all data remains within your Jira environment, ensuring privacy and security.

Troubleshooting

Issue 1: Embedded content is not displaying correctly.

• Solution: Ensure that the link you pasted is correct and accessible. Verify that the permissions for the embedded content are properly set within the original application.
  

Issue 2: The Content Integrator icon is not visible in the Jira issue.

• Solution: Check if the plugin is properly installed and enabled in your Jira instance. Ensure that you have the necessary permissions to use the plugin. If it’s not there, click the triple-dot button, and select it from the dropdown menu.
  

Issue 3: I can't find the app I want to embed in the list.

• Solution: Use the search bar within the application panel to find the desired app. If the app is still not visible, it may not be supported by the plugin. Contact support for further assistance.
  

Issue 4: The embedded content is not updating automatically.

• Solution: Manually refresh the Jira issue or the embedded content. Ensure that the content source is up-to-date and properly linked.
  

Issue 5: I am unable to save the embedded content.

• Solution: Verify that all required fields are filled out correctly, including the tab name and the content link. Check for any error messages and follow the instructions provided.
  

Issue 6: Permissions issue with embedded content.

• Solution: Make sure that the permissions for the embedded content are managed within the original application. Only users with the appropriate permissions will be able to view and interact with the embedded content.

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