Troubleshooting
Q: When exporting data to Power BI from multiple Jira instances, one connects fine but another returns an error upon attempting to connect. What might be the problem?
A: Initially, ensure you're utilizing distinct API tokens for each Jira Instance and entering the correct email addresses for authentication in Power BI. If the error persists before even reaching the authentication stage, it may be necessary to reset permissions and establish new connections from scratch. For comprehensive guidance on how to accomplish this, please visit our dedicated Tips and Tricks page.
Q: Why is my Power BI report showing outdated data?
A: Outdated data in your Power BI reports, coupled with reduced performance, is likely due to accumulated cache files. Clearing the cache should resolve this issue. For detailed instructions on how to clear the cache, please refer to our dedicated Tips and Tricks page.
If you've had the chance to use the Data Processor for Jira - Multi BI Connector and Advanced Exporter app, we'd love to hear your thoughts. Help us improve by sharing your honest review of the Free and PRO versions. Your feedback is crucial as we strive to improve and tailor our services to better meet your needs. 🤝
Still have questions? Feel free to reach out to us for any additional information or to request new features!