Frequently Asked Questions (FAQ)

Q1: I can’t see the Better Issue History Viewer for Jira in the Apps section. Where can I find it?

A1: You can find the Better Issue History Viewer under the Activity section of any Jira issue.

Open

Q2: How do I filter and group issue histories?

A2: Use the filter options to narrow down issue histories by editor, date, or field. Grouping can be done similarly to organize the data for better analysis. For a step-by-step guide, please refer to the User Guide.

Q3: Can I view the issue history in full-screen mode?

A3: Yes, you can click the "Enter Full Screen" button to expand the history view and click "Exit Full Screen" to return to the regular view.

Q4: How do I reset the filters applied to the issue history view?

A4: Use the 'Clean' button to reset all applied filters and return the issue history view to its default state.

Q5: How do I refresh the issue history data?

A5: Use the 'Refresh' button to update the issue history view with the latest changes and data, ensuring you have the most current information.

Q6: Can I view a user’s Jira profile from the issue history?

A6: Yes, by clicking on a user's photo, you will be redirected to their Jira profile.

Q7: What security measures are in place for this plugin?

A7: The plugin is built with Atlassian Forge, ensuring robust security and privacy. Data remains within your Jira instance, and we do not store or access your data externally.

Q8: When will the Chart Tab and other advanced features be available?

A8: The Chart Tab and other advanced features are planned for release in late August to September 2024. Please refer to our 2024 Roadmap to learn more about upcoming features.

Troubleshooting

Issue 1: Color-Coded Highlights Not Displaying Correctly.

• Solution: Verify that the plugin is up to date. If the problem persists, clear your browser cache and try again. If the issue continues, contact our support team.

Issue 2: Can’t See the Full History.

• Solution: Scroll down to the end of the history view to ensure you are seeing all the entries.

Issue 3: Old Data Displayed.

• Solution: Use the 'Refresh' button to update the issue history view with the latest changes and data, ensuring you have the most current information.